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2020-07-20 09:03:27

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FAQ

  • When I have to make the payment after ordering?

    Payment must be paid within 24 hours from the time of order, if payment delayed, it will may cancelled.
    When payment is confirmed, we will send a message of payment completion.
  • Cancellation or Refund

    When you purchasing, gold and silver prices and exchange rates are reflected in real time.
    Accordingly, cancellation and refund are not possible.
    Please pay attention and purchase.
  • Can I buy products by visiting offline?

    It is possible to purchase at offline shop.
    You can visit after payment on the Internet, so you can make a reservation the day before your visit.
  • When will be processed payment confirmation?

    We check bank account at 11 am and 4 pm on every business days.
  • I can't remember my ID/password.

    Click the login button on the top right, access the login page, and click the Find ID/Password button to view/change member information.
  • I'd like to know membership procedure.

    Membership registration is completed when information is entered after clicking the member registration button in the upper right corner.
  • Do I have to sign up for Korean homepage and English homepage separately?

    Yes, that's right. The Korean homepage and English homepage are operated separately, so you must sign up or register separately.

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